Billing, Cancellation & Refund Policy

1. How plans are bought

Atom has no self-serve checkout. To start, an organization contacts us; we agree a plan and price, and our team applies the plan to the workspace. We do not store card details and do not charge anyone automatically.

Plans and prices are listed on our pricing page, in Indian rupees. Taxes: prices exclude GST and other applicable taxes, which are added to the invoice. Any trial or evaluation period is agreed in writing and ends on the date stated; there is no automatic move from a trial to a paid plan.

2. Invoices and payment

Payment terms: fees are invoiced in advance at the start of each billing period and are due within 15 days of the invoice date.

If a payment is late: if an invoice is unpaid 15 days after its due date, we may suspend the workspace after giving notice, until it is paid; no interest is charged.

3. Changing a plan

Administrators can see their plan, usage and available plans in workspace settings, and request a change from there, or by writing to contact@occulus.in. A change takes effect when our team applies it. Charges for a change part-way through a billing period: upgrades are charged pro-rata for the rest of the period; downgrades take effect at the next renewal.

Moving to a plan with lower limits does not delete anything. If the workspace is over a new limit, no further people can be added, or files uploaded, until it is back under it.

4. Cancelling

To cancel, the workspace owner or an administrator writes to contact@occulus.in. Renewal: subscriptions renew automatically for the same term unless cancelled before the current term ends.

When a subscription ends, the workspace moves to our default plan. Modules outside that plan are switched off and its limits apply, but the data stays and returns as it was if the plan is restored. To have the workspace's data exported or deleted, say so when cancelling; see the Privacy Policy for how long it is kept.

5. Refunds

Fees already paid are not refundable, including for a partly used billing period. Cancelling stops the next renewal, and the plan stays in place until the end of the period already paid for.

6. Billing questions

Write to contact@occulus.in with your workspace name and invoice number, if you have one.

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